A Great Resident Experience Starts with Google

Google + Feedback + Action = A Great Resident Experience


Tuesday, Sept. 20th 11:00 AM PT/ 12:00PM MST / 2:00PM ET

Senior care operators continue to adapt to changing resident experience expectations. As new trends continue to emerge, one thing is certain: Google is a critical part of the journey from prospect to a resident. Your resident experience is more important than ever. By leveraging resident feedback, you can gain a competitive advantage!

Join this webinar to learn:

  • The customer journey has changed thanks to Google - discover how to optimize your listings and become the community of choice
  • How to create a closed loop service recovery system to resolve issues efficiently
  • How to utilize AI and machine learning to better understand issues and prioritize improvements
  • Marketing Strategies and best practices post covid

Emily Brown

Director of Communications & Social Media
EmpRes Healthcare

Katie Leonard
Marketing Manager
Oakmont Management Group
Kerstin Young
Consumer Experience Analyst

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EmpRes Healthcare

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