Reputation Lunch N Learn: Track, analyze, and operationalize survey responses all from one platform
SEP 12 · 9:30 AM PT
Unsolicited feedback like reviews is critical to manage, but it doesn’t tell you what you want to know, it tells you what your customers want you to know. With a survey program, you get to call the shots and collect the solicited feedback your business needs to improve.
In this session you will get hands-on practice inside the Reputation Survey solution.
Walk away being able to:
- Summarize survey design best practices
- Discuss common Customer Experience (CX) metrics included in Surveys
- Analyze survey results to identify trends and areas of improvement
Sr Customer Marketing Program Manager