Reputation Lunch N Learn - Track, Analyze, and Operationalize Survey Responses All From One Platform

JAN 24 · 10:30 AM PT

Unsolicited feedback like reviews is critical to manage, but it doesn’t tell you what you want to know, it tells you what your customers want you to know. With a survey program, you get to call the shots and collect the solicited feedback your business needs to improve.

In this session you will get hands-on practice inside the Reputation Survey solution. Walk away being able to:

  • Summarize survey design best practices
  • Discuss common Customer Experience (CX) metrics included in Surveys
  • Analyze survey results to identify trends and areas of improvement
Cassie_lg


Cassie Sneed

Sr. Manager, Customer Marketing 
Reputation

Kasey_Lg
Kasey Kershner
Customer Training Manager, 
Reputation

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