With the consumerization of healthcare comes the evolution of the patient experience.
Today, that experience expands beyond the clinical setting. It includes researching providers, scheduling an appointment, verifying insurance, paying a bill, providing feedback and more. Regardless of the touchpoint - this is happening online.
In this session, we will offer insights into the trends that are driving the consumer journey, including how healthcare is embracing a feedback economy in which ratings and reviews have become the currency driving business performance and growth.
In this session, we will explore:
Why it is critical for healthcare to embrace the feedback economy and digital transformation of the patient journey.
How to get a better view of the voice of the customer through AI.
Industry standards and best-in-class comparisons for patient experience and online reputation.
Learn 3 recommendations you can do immediately to improve your online reviews and reputation score.
Celine Patterson Healthcare Strategy and Consulting Manager Reputation
Le Quiche Singletary
Customer Service Manager & Diversity Council Chair
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